I prefer to discuss case examples having concrete grounds, such as those mentioned in this post here, rather than nonsense and foolish claims such as protecting harassers, cheating on payments, selling a patient's address to another patient, etc. Because such examples make it easier for us to gain a more realistic point of view about the lengthening surgery, they are more beneficial in terms of showing all aspects of the truth to those who are interested in this surgery. Unfortunately, here, too, she confused the truths with the lies and the reals with the fiction, rather than defending the patient's rights in a moral way.
1-First of all, this patient has been doing manipulations by taking screenshots after deleting some messages and leaving others since the beginning. (Of course, this is my guess based on the fact that the chats in the screenshots are not in a certain order.)
2-Here, she made insane claims, especially as she was claimed 1000 euros in return for finding customers, and shared screenshots that were unclear when and with whom. By the same logic, a message could even be created in which Biden invites Xi ping to a cage fight at the peak of the Himalayas. (There must be a misunderstanding caused by the translation with great probability. Due to the fact that the patient is Chinese, it was provided the communication her representative in the interviews made with her. It is illogical for someone, especially the founder of the company, to enter into such a bargain with a patient who is going through difficult times.)
3- How is it possible for the company to try to persuade the patient to return from the hospital to the hotel when the patient needs to stay in the hospital? Do you think the company would take such a risk? As a result, every problem affects not only the patient but also the company. The company has to exert more effort and spend more on each problem. This is a medical issue and the company cannot determine the direction of medical treatment or offer any other intervention to the patient other than the doctor's advice.
4- The real reason for the disbandment of the Chinese patient group was the violent arguments and conflicts among the Chinese patients. Additionally, some of the patients in the group constantly adopted insults, humiliation, threats, manipulation, and blackmail as a way of seeking justice. In fact, I had to eventually get involved in these conflicts and invite all parties to restraint. Moreover, I stated that our patient, who had three plus surgeries to other patients, was going through very difficult times, so it would be better to try to understand and empathize with her rather than conflict with her. However, despite all my common sense appeals, the conflicts among the Chinese patients did not end and there was no choice but to disperse the group. I still have some part of the correspondence before this group was disbanded. However, I prefer not to disclose private conversations, both in my official position and in principle, even if it is in our favor. But well, this patient of ours can share them. After all, she's so adept at producing screenshots that the mass production speed of Soviet industry is envied.
5- The allegation that the founder of the company threatened with imprisonment and stole the remote control unit is so tragic. The founder of the company had no such intention. What the founder of the company did was to mediate and calm the events, when the Precice company official attempted to take the remote control unit from the patient with police. Considering the patient's sensitive situation, putting pressure on the patient in the presence of the police for the remote control unit was not an appropriate solution in my opinion too. A better way could have been found. This event took place outside of working hours and I was informed after the event was over. If I had the chance to be involved, I would have taken a more reasonable path and not let it get so out of control. Already, when the police saw the complexity of the case, they encouraged the parties to apply to the judicial authorities and left.
6- The debt to be collected from the patient is related to the expenditures made by the patient before the operation and the collection method was taken on the initiative of the accounting. In my opinion, although this demand of accounting is legal, considering the sensitive situation of the patient, it should be criticized in terms of its method.
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Let's come to my observations. I will try to convey the situation from my own perspective, without sacrificing honesty and transparency.
1- I know this patient who had to be operated on three times due to the problem(s) in the Precice nail. Because I was one of those who followed the process closely from the beginning to the end. I would state from the outset that what happened to our patient was really bad and was not due to her own negligence, as I have observed in the example of some of our other patients. In the X-ray of this patient, it was noticed that one of the nails did not lengthen after 2 cm. Subsequently, the patient was operated on and the nail was changed. Unfortunately, since it was understood that this nail did not lengthen the leg, the patient had to undergo another operation. And then once again.
2- Before all these nail replacement surgeries, I had the chance to talk to the patient with the help of her representative. We asked the patient to choose between removing Precice nails and keeping the existing gain or continuing to lengthen it with a new needle. The patient preferred to change the nail each time and asked for 100% assurance that she would not encounter any problems again while using these preferences. However, it was explained to her that no one could give her this assurance, no matter who was or wherever was in the world.
3- Normally any patient who has chosen the Precice method is double-checked before this needle is inserted. This is an inevitable and definite standard. After it is placed into the leg, this double-check is repeated. The same controls were repeated more than twice, both in the external environment and after the nails were placed in the bone, while the nail was changed in this patient, who had a problem with her nail. The interesting thing is that since it did not lengthen, all the nails removed from the patient worked without any problems in simple outside tests and in more detailed laboratory examinations. It was even assumed that the room in which the patient was staying is close to a powerful electromagnetic source and that this electromagnetic field adversely affected the operation of the nail, and it was even investigated whether there was an unusual electromagnetic source near the room.
4- Precice nails used in internal method surgery are one of the most common types of nails that are meticulously controlled at every stage of production and are currently used in internal methods not only in Turkey but also in the world. It also has all the necessary national and international certifications and is imported from the USA by its official distributor. If it had not fulfilled all the conditions determined by strict regulations, the USA would not have allowed the export of the product and Turkey would not have allowed its import. Turkey's legislation regarding the import and export of critical medical products and pharmaceuticals is really strict. Therefore, the claim that cheap, fake needles were used is unfounded.
5- Precice nails are a complex product with a technological/electronic component due to their remote control feature and a mechanical/metallurgical component with a load-carrying capacity of up to a certain kilogram. Considering its compact and complex design, there is always the possibility of problems with a Precice nail. However, in our patient, a technical explanation could not be given as to why the nail had stopped working in the bone, despite many persistent checks, and the situation could not be understood completely. Since November 2021, when I started working with the company, dozens of our patients have preferred Precice surgery, I guess over 30. I will be able to see the real number only after checking the logs. Only in the patient mentioned here and one of our patients who are still active with us encountered such a problem the nail was not able to extend in the bone. (The nail of our patient who is currently with us was changed two days ago and according to the information forwarded to me the surgery was quite successful and the patient will be released today.)
6- The fact that the patient had three surgeries for a reason that did not originate from her was a serious trauma. No one can deny this. However, considering the uncertainty in this nail, the case was technique. Meanwhile, considering that it is the doctor performing the surgery, the case is medical. Due to the company's status, it was limited to the legal framework drawn by the agreement clauses signed with the parties - the doctor/nail company. All WBT could do was pay for spending of the patient's transfer, surgery, Precice nails and hospital care, and did. In other words, the more the patient suffered in view of morale and health, the more financially the company suffered. It should be noted that no matter which company you go to if you do not have a court order, no company will voluntarily make these payments because the legal framework is in its favor. Despite this, we took the initiative considering the difficulty of the patient and at least did not hesitate to do our part financially. In addition, we have provided her with a lot of opportunities in accommodation, caretaker and food services.
(Normally, I thought that it would be better not to get into a polemic without mentioning the patient who has directly experienced these situations. However, I thought it would be more appropriate to reply as not answering would bias the impartial forum members who have no other purpose than to gain information. I hope the patient herself will be directly involved in this matter.)
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