"In fact, forums are places where competitors criticize each other, and real patient reviews get mixed with fictitious ones, creating a risk of falling into the trap of manipulated information while trying to access accurate information. For this reason, as a principle, I prefer not to engage in discussions on forums. However, this time, I want to intervene because I feel a responsibility toward the company, the employees, and all our patients who return home with fulfilled dreams."
Everything is exactly as I said when entering the discussion on the forum from the beginning. Many newly opened and unknown accounts (but whose intentions are known). The confusion created by the many claims put forward!
As usual, we will use this mess to improve ourselves. We will work on a system that takes video and audio recordings and instantly transfers them to the central monitor. For this, we will give electronic badges to our personnel in the field -especially patients' representatives/caretakers-. We think it will offer great opportunities to prevent unfair accusations and identify real grievances. The police in some countries use this system effectively. In addition, we will give each of our patients a security/emergency button that they can use in an emergency. In cases where the patients do not feel safe, using this button will help us to direct attention to them and thus make it easier to take precautions.
Our lawyers will check whether this plan that we think to put into practice complies with the law on the protection of personal data. If there is no legal non-compliance, we will start working to put this system into practice.
The best response to insults and slander will be to improve ourselves, as always. Insult is the weapon of the unjust. The rightful do not need a weapon, because being right is already the epitome of weapon.